Shopping centers with multiple stores can easily confuse customers.

What would you do if a customer insisted that you sold a specific product that you knew was only sold at a different store? Would you explain the situation to the customer over and over again, or would you let them believe something that wasn’t true?

This woman was approached by a customer wanting to buy a specific mirror that was not sold at this specific store.

Read the story below to see how it all plays out.

Ma’am, I promise that’s not my product

The other day, a customer was brought to me by one of my deaf coworkers.

She indicated that the customer was looking for a mirror and asked me to help.

My ASL isn’t great, but I agreed and thanked her.

This woman pointed the customer to the aisle where the mirrors are displayed.

The customer just had a picture of a price tag on a mirror both of which were definitely not from my store.

So, I pointed her toward the aisle that has mirrors and continued what I had already been doing.

I assumed she knew what store she was in.

The customer was looking for a specific mirror in their store.

A minute later, she comes back and we have this exchange.

Customer: Okay. Maybe you can help me with this?

Me: Sure!

C: I’m looking for this mirror, but I didn’t see it over there.

She holds up photo of price tag again.

She told the customer they don’t carry that specific mirror.

Me: That’s not my tag.

C: (Shows me a photo of the full mirror) Yes it is! I took this picture right around the corner over there.

Me: Umm. That’s not my mirror or packaging. That’s from (name redacted).

She’s now clearly very confused and starts to walk away.

While mumbling, “I took this picture.”

Apparently, there are other stores in the plaza that sell mirrors.

Like, yeah. I can see your full body in the reflection, but I assure you that you did not take that picture here.

There are two or three discount overstock type stores in our same shopping plaza.

But this was a first for me.

That customer must’ve visited so many stores that she forgot where she was.

Let’s check out the comments of other people on Reddit.

Here’s a possible response from this user.

This person shares their personal thoughts.

I could see myself doing this, says this user.

And lastly, here’s a suggestion from this person.

Sometimes, we can’t trust pictures the same way we can’t trust our memory.

If you liked that story, check out this post about a group of employees who got together and why working from home was a good financial decision.